Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register an account with ayu69, we collect the following personal information that you provide directly:

• Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, and preferred username.
• Identity Verification Documents: Government-issued identification (KTP, passport, or driver's license), proof of address documents, and selfie photos for identity verification purposes.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet account information (OVO, DANA, GoPay), and payment card information when applicable.
• Communication Content: Messages sent through our customer support channels, including live chat transcripts, email correspondence, and any feedback or inquiries you submit.

1.2 Information Collected Automatically

When you access and use the ayu69 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Connection Data: IP address, geographic location (city and country level), internet service provider, and connection timestamps.
• Usage Analytics: Pages visited, features used, games played, bet history, session duration, click patterns, and navigation paths through our platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and collect analytics data. You can control cookie settings through your browser preferences.

1.3 Information from Third Parties

ayu69 may receive information about you from third-party sources, including:

• Payment processors and financial institutions to verify transactions and prevent fraud
• Identity verification services to confirm your age and identity
• Game providers for gaming session data and game results
• Marketing partners if you engage with promotional content from affiliated sources

2. How We Use Your Information

ayu69 uses the collected information for the following legitimate business purposes:

2.1 Account Management and Service Provision

• Creating and maintaining your user account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, casino games, and other gaming services
• Tracking gaming activity, bet history, and account balances
• Managing loyalty programs and reward point calculations

2.2 Security and Fraud Prevention

• Verifying your identity and age to comply with legal requirements (21+ minimum age restriction)
• Detecting and preventing fraudulent activity, money laundering, and other illegal activities
• Monitoring for suspicious betting patterns or account abuse
• Protecting the security and integrity of our platform and systems
• Investigating and resolving disputes, complaints, or policy violations

2.3 Customer Support and Communication

• Responding to your inquiries, support requests, and feedback
• Sending transactional communications about your account, deposits, withdrawals, and bets
• Notifying you of important account changes, policy updates, or service interruptions
• Providing technical support and troubleshooting assistance

2.4 Marketing and Promotions (With Your Consent)

• Sending promotional offers, bonus announcements, and special deals via email or SMS
• Personalizing content and recommendations based on your gaming preferences
• Conducting surveys and collecting feedback to improve our services
• Administering tournaments, competitions, and loyalty programs

You may opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in our emails.

2.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform performance and user experience
• Conducting research and development for new features and services
• Generating aggregate statistical data for business intelligence purposes
• Testing and optimizing platform functionality across different devices and browsers

3. Information Sharing and Disclosure

ayu69 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our platform and delivering services to you, including:

• Payment Processors: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment service providers to process financial transactions.
• Identity Verification Services: Third-party KYC (Know Your Customer) providers to verify your identity and age.
• Game Suppliers: Licensed game providers who deliver casino games, slots, and other gaming content on our platform.
• Customer Support Tools: Live chat platforms and email service providers used to communicate with you.
• Analytics and Marketing Services: Tools that help us analyze platform usage and deliver targeted marketing (with your consent).

All third-party service providers are contractually bound to protect your information and may only use it for the specific purposes we authorize.

3.2 Legal and Regulatory Compliance

We may disclose your information when required by law or in response to valid legal processes, including:

• Compliance with Indonesian laws and regulations governing online gaming
• Response to court orders, subpoenas, or government inquiries
• Cooperation with law enforcement investigations of illegal activity
• Reporting obligations under anti-money laundering (AML) and counter-terrorism financing (CTF) regulations

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our platform before such transfer occurs, and the new entity will be bound by this Privacy Policy.

3.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, such as when you participate in joint promotions with partner brands.

4. Data Retention

ayu69 retains your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status.
• Transaction Records: Retained for a minimum of 7 years to comply with financial record-keeping requirements and tax laws.
• Identity Verification Documents: Retained for 7 years following account closure as required by anti-money laundering regulations.
• Marketing Communications Data: Retained until you withdraw consent, after which we will delete or anonymize your data within 30 days.
• Technical Logs and Analytics: Aggregated and anonymized after 24 months for long-term statistical analysis.

You may request deletion of your personal data at any time by contacting customer support, subject to our legal and regulatory obligations to retain certain information.

5. Your Privacy Rights

As an ayu69 user, you have the following rights regarding your personal information:

5.1 Right to Access

You have the right to request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

5.2 Right to Correction

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact customer support for assistance.

5.3 Right to Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain data for regulatory compliance, fraud prevention, and record-keeping purposes. We will delete or anonymize your data where legally permissible.

5.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data or assess the legitimacy of a processing activity.

5.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to transmit that data to another service provider where technically feasible.

5.6 Right to Withdraw Consent

Where we process your information based on consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal.

5.7 Right to Object

You have the right to object to certain types of processing, including direct marketing, profiling for marketing purposes, and processing based on legitimate interests.

To exercise any of these rights, please contact us at: [email protected] (plain text contact). We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

ayu69 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, authenticate your session, and analyze platform usage.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including session management, security, and account authentication. These cannot be disabled without preventing platform use.
• Performance Cookies: Collect anonymous data about how users interact with our platform, helping us identify performance issues and improve user experience.
• Functionality Cookies: Remember your preferences (language, currency display, layout options) to provide a personalized experience.
• Marketing Cookies: Track your activity across sessions to deliver relevant promotional content and measure campaign effectiveness. These require your consent.

6.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though this may affect platform functionality. You can also manage marketing cookie preferences through our cookie consent banner when you first visit the site.

7. Children's Privacy

ayu69 services are strictly intended for individuals 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected information from someone under the minimum age requirement, we will delete that information immediately. Parents or guardians who believe their child has provided information to us should contact customer support immediately.

8. International Data Transfers

While ayu69 primarily serves Indonesian residents, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards include contractual agreements requiring equivalent data protection standards and, where applicable, compliance with international data transfer frameworks.

9. Changes to This Privacy Policy

ayu69 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you via email and display a prominent notice on the platform. The updated policy will include a revised "Last Updated" date at the top of this page. Your continued use of our services after notification constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or how ayu69 handles your personal information, please contact us:

• Email: [email protected] (plain text contact, not a clickable link)
• Live Chat: Available 24/7 through the platform interface
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal privacy complaints or data protection concerns, you may also contact the relevant Indonesian data protection authority or regulatory body overseeing online gaming operations.